The more I read about policy concerns it is clear just what a big issue it is and how much needs to be done to address it.
It is most likely the speed at which the web has developed that has left many organisations without an idea of the dangers of this ever-expanding frontier and even fewer with a plan on how they will manage it. Even some who have already developed a policy and put it into action may not have realised that web policies need constant revision and they too have been left open to danger. While the most dangerous threats of identity theft and damage by malicious software are still present they are always changing, and the people behind them are constantly looking for new ways to break through defences. Libraries must have a policy to deal with these dangers by keeping up with developments of threats, the available methods of defence from threats, educating staff and members about risks and dangers and changing policy to reflect those developments.
Organisations are well aware of the importance of the digital environment to them, but just being there is not enough. The popularity of and demand for interactivity that Web 2.0 has delivered makes it vital for organisations that want to remain relevant to provide for this need. There has been much said about how many efforts by organisations to meet these needs have failed terribly by various means such as inactivity or inappropriate activity. Observation of negative public reaction to other’s cyber activity should not act as a deterrent but as a guide for policy to prevent similar negativity and a proactive stance of accountability needs to be taken when things go wrong. In this regard, Libraries too must educate all those concerned with a clear, but always developing policy.